During the warranty period, if the accessory fails due to non-manufacturing defects, the operation of the repair service usually depends on the specific terms of the warranty policy. If the failure is caused by improper use, maintenance, or storage by the consumer, or damage caused by unauthorized modification, disassembly, etc., it is usually not covered by the free warranty service.
In this case, if repairs are required, the consumer may need to bear the corresponding repair costs. This may include accessory costs and labor costs. The specific costs will be determined based on the complexity of the fault, the parts that need to be replaced, and the workload of the repair technician.
If the accessory needs to be repaired, we can provide professional remote technical guidance. If an engineer is required to repair on site, additional fees will be required.
It is worth noting that even if the device is not covered by the free warranty, ONA may still provide technical support to help consumers understand the cause of the failure and possible solutions. In addition, if the consumer has objections to the cause of the failure, he or she can seek fault identification from a third-party professional organization.
In short, for failures caused by non-manufacturing defects during the warranty period, consumers should communicate with ONA to understand the repair options and related costs, and make decisions based on their personal circumstances
